Carllei Terms & Conditions

1. What this Statement Covers

These General Terms and Conditions, including all policies referred to herein (these "Terms and Conditions"), apply to:

  1. the use of and access to any information, pictures, documents, materials and/or other services ("Services") on the online store owned by or on behalf of and/or operated by or on behalf of Laman Online Company (collectively referred to as "Laman", "Carllei", "we" or "us" and the grammatical derivatives thereof shall be construed accordingly) located at this Website (the "Website") or any successor site(s); and

  2. the sale and purchase of Laman branded products (the "Products") on the Websites.

***Please review these terms and conditions carefully prior to using the Website. By accessing or using the Website, you have agreed and accepted (and you are regarded as having agreed and accepted) these terms and conditions, which may be amended from time to time without prior notice, effective upon its posting on the Website. Each time that you use or access the Website, the then current version of these terms and conditions will apply. You should check the date of the terms and conditions (which appears above) and review any changes that have been made since your last visit to the Website. Your continued use or access of the Website shall be regarded as your acceptance of the updated version of these terms and conditions.

***If you do not accept these terms and conditions, you should discontinue your access or use of the Website. By using or accessing the Website, you represent and undertake that (i) you are at least 18 years of agree or otherwise have legal capacity to legally agree to these terms and conditions and (ii) you have read, understand and agree to be bound by these terms and conditions and (iii) you will use the Website in accordance with applicable law. The Website, services and content are not intended for and may not be suitable for people under the age of 18.

2. Information on the Website

Product Descriptions

All descriptions, images, references, features, content, specifications and prices of Products and services described or depicted on this Website, are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of the Products, including the applicable colours; however, the actual colour you see will depend on the devices (including computer, mobile phone, tablet or otherwise, collectively "Devices"), and we cannot guarantee that your Devices will accurately display the applicable colours. The inclusion of any Products or services on this Website at a particular time does not imply or warrant that these Products or services will be available at all times. By purchasing a Product or service made available by us via this Website (a "Transaction" and collectively "Transactions"), you represent that the Products you order as part of the applicable Transaction will be used in accordance with all applicable laws. We reserve the right, with or without prior notice, to limit the available quantity of or discontinue any Product or service; to bar any user from making any or all Transaction(s); and/or to refuse to provide any user with any Product or service, and we will notify you of such restrictions in so far as they apply to you.

Exclusion of Liability for External Links

If the Website contains links to other sites on the Internet, Carllei hereby declares explicitly that it has no influence on and is not responsible for the layout or content of the linked pages. Such links are provided solely for your convenience. We do not endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located on or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from this Website, you do so entirely on your own decision and at your own risk. You should read and understand the policies and terms and conditions (including privacy policies) associated with any linked sites closely before accessing, using, submitting information to such sites, and allowing children to visit such sites. Our Privacy, Security and Cookie Policy ("Privacy Policy") does not apply to any collection and processing of your personal data on or through such external sites.

3. Intellectual Property


All trademarks, tradenames, brand names, logos, Product names and titles, whether registered or unregistered, (collectively the "Marks") used on the Website are trademarks or trade names owned, registered and/or licensed by Carllei or third party trademark or trade name holders. The Marks are protected by trademark, copyright and various other intellectual property rights. You are not allowed to use, copy, display or reproduce, in whole or in part, any such Marks as this may constitute an infringement of the respective holders' rights.


Ownership of Design, Images and Content

All Website design, texts, documents, videos, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source code, software and all other materials on this Website (collectively, "Content"), including all copyrights therein, are owned by Carllei and/or its suppliers or subcontractors. The Content is a collective work under the copyright laws of Hong Kong and other countries and protected by applicable copyright laws and treaties the world.


Limited Use

You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent that it is necessary for the purpose of placing an order with us, or for your other personal and non-commercial use. You are not allowed to make any other use of the information and materials on this Website (including but not limited to the Marks and the Content), including reproduction, modification, distribution or republication for purposes other than as mentioned above. Should you wish to use materials or information from this Website (including but not limited to the Marks and the Content) for any other purpose, you need our prior written approval to do so.

4. Privacy, Security & Cookie Policy

Carllei collects and processes the personal data of the visitors of the Website. All personal data is handled in accordance with legal requirements and the Privacy Policy found here. The Privacy Policy shall form part and parcel of the Terms and Conditions.

5. Information You Provide/Submit

Establishing an Account

In order to purchase Products/services from the Website and in order to access/use some features on the Website, you may establish a user account with us. However, you may only establish an account if you are 18 years of age or over. In addition to your name and contact information, you may be required to submit a valid credit card number, billing address, and related billing information in connection with your account. When you register for an account you must (i) provide accurate and truthful information, and (ii) update such information from time to time as necessary to keep your registration information current and accurate. You shall be solely responsible for any loss or damage that may arise from and/or in connection with any incorrect or incomplete information provided by you. By establishing an account, you represent and warrant you have the right and are authorised to provide the information you provide when you register for the account. You are solely responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. All activities including, without limitation, all purchases of the Products and services through the use of the Website that occur under your account or password (whether or not authorised by you) shall be your responsibility. Please ensure you have read and understood the terms of our Privacy Policy found here before you provide any personal information to us.

Other than your personal data, which will be handled in accordance with our  Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments and any other communications or content you publicly post on this Website in any form and in any manner ("User Submissions") (i) will be considered non-confidential, non-personal and non-proprietary to you or anyone else and (ii) may be disseminated or used by Carllei or its parent or affiliates for any purpose without (a) compensation to you or anyone else or (b) acknowledgement of you or anyone else as the source of such User Submissions. You hereby grant Carllei a worldwide, irrevocable, non-exclusive, royalty-free, perpetual, transferable and sub-licensable license to reproduce, disclose, transmit, modify, create derivative works of, adapt, publish, publicly perform and display, distribute, syndicate, sublicense and otherwise use your User Submissions, if any, in any manner whatsoever for any or all purposes, with or without attribution to you or any other party ("User Submissions License"). Carllei may, but is not obligated to, monitor or review any User Submissions. Carllei shall have no obligations to use, return, review, or respond to any User Submissions. Carllei shall have no liability related to your reliance on information or materials provided by visitors to the Website. The opinions expressed by Website visitors reflect solely the opinions of the individuals who have submitted those opinions and are not the opinions of Carllei. We retain the right (but does not have the obligation) to remove any or all User Submissions (including, without limitation, any User Submissions that Carllei deems inappropriate or unacceptable. ***If you choose to make any information that personally identifies you or other information publicly available on the website, you do so at your own risk.

By making a User Submission, you represent and warrant that (i) you own all right, title and interest in and to the User Submission, or you have the necessary approvals and permissions to grant the User Submissions License described above, (ii) the User Submission, and the exercise by Carllei of the rights granted to it under the User Submissions License in relation to such User Submission, does not violate applicable law or the intellectual property rights or other rights of others, including, but not limited to, patent, trade secret, copyright, trademark, publicity, privacy and contract rights of others, and (iii) your User Submissions do not and shall not contain software viruses, spiders, spybots, commercial solicitation, chain letters, mass mailings, any form of spam, or any other content that is prohibited under these Terms and Conditions.


We do not guarantee that User Submissions will not be lost or damaged or that you will be able to retrieve User Submissions.

6. Ordering

Offer to Purchase

All information on the Website is only an invitation to treat and is not an offer or unilateral contract. You agree that the submission of your order is an offer to purchase the Products listed in your order from Carllei on these Terms and Conditions. Our shipment to you of the Products you have ordered amounts to our acceptance of your offer to purchase the relevant Products.



All prices are indicated and charged in Singapore Dollar ("SGD").



Orders on the Website and deliveries are possible only in certain regions and areas. If we are not able to execute your order, we will inform you as quickly as possible.

Confirmations & Acceptance

When you submit an order, we will send you an email acknowledging receipt of your order ("Order Confirmation"). This does not mean that we have accepted your order.

***Our acceptance of the order will not take place unless and until (i) when the products are shipped to you, and (ii) we will send you an email confirming that the products have been shipped ("shipping confirmation").

Stock Limitations

Any sizes that are out of stock are marked as unavailable. We may have stock issues from customers ordering Products at the same time. When we are unable to ship an item already ordered, we may cancel that part of your order and you will be reimbursed or not charged accordingly. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur. If the Products you are looking for are sold out, you may wish to check availability by emailing us at info@carllei.com, or, as our stocks are regularly replenished, return to our online collection at another time.

Cancelling Orders

We will use our reasonable endeavors to consider your request to cancel order and assist you in any way we can. Any cancellation requests made by you may be accepted or rejected by us in our sole discretion. No cancellation is possible after any Product under the order is shipped.


No Changes

Please note that we cannot make or accept any changes (including delivery address, size, colour of the Products) once your order has been placed.


Right Not to Accept Orders

Fulfilment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by written notice to you in the following situations (which list is not intended to be exhaustive), without being liable for any damages or costs other than repayment of any amount received from you in relation to the order we have cancelled:

  1. The Product is not available;

  2. Your billing information is not correct or not verifiable;

  3. Your order is flagged up by our security systems as an unusual order or an order susceptible to or suspected of fraud;

  4. We could not deliver to the address provided by you;

  5. We believe you are under the age of 18 years old;

  6. We believe that you are a reseller;

  7. There was an error in the price display on the Website;

  8. In the event of misspelling, pricing or other errors or mistakes in the Website information; or

  9. Due to circumstances or events beyond our control.

7. Payment

Payment Method

You can pay for the Products by the payment method as indicated in the checkout page. If you have a promotion code, please enter it in the checkout page in the 'Promotion Discount' field and click on 'Apply'. Please check the expiry date of your promotion code before using it. Please note that you cannot use more than one promotion code for the same purchase order. Not all Products and not all sale of Products are eligible for the promotion code.


Data Check

During the payment process, Carllei will perform credit checks. Based on the outcome thereof Carllei may change, adjust or decline an order and/or the selected payment method.


Shipping Costs

Shipping costs will be recorded in both cart and checkout pages.


Total Price

Total price will be recorded in the Order Confirmation. If payment is made by credit card, such total price will be reflected on your bank statement.


Price Changes

The prices of the Products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.

Retention of Ownership

Any Products purchased from the Website remain the property of Carllei until the payment process in the Website is completed and it is delivered to the Carrier (as defined below).

8. Delivery


The Products you order will be sent, via the designated carrier by Carllei ("Carrier"), to the delivery address that you have given. You agree that all Products ordered via the Website shall be shipped by our choice of Carrier.


Standard Delivery Time

After an order has been placed, Carllei will take time to perform quality inspections and packing. Generally, delivery time is approximately 7 to 20 business days depending on the size of your ordered Product(s) and the region selected for delivery. The above delivery time is an estimate only, and the exact delivery time may vary depending on the flight schedule. We only ship on business days. For the purpose of these Terms and Conditions, "business days" mean any days which exclude Sundays and public holidays and any days on which a tropical cyclone warning signal no. 8 or above or a black rainstorm warning signal is issued in Hong Kong at any time between 9:00 a.m. and 5:00 p.m. If we fail to deliver the products within the estimate delivery time above, we will inform you and your sole and exclusive remedy is to choose either to wait for products to be delivered, or to cancel your order and obtain a refund. apart from the foregoing, we will not provide any compensation to you.


Acceptance of Products

Please check your ordered Product(s) (including complimentary gifts) in the presence of the Carrier to confirm the quantity, type, colour, size and intactness. Please accept the Product(s) only after the forgoing is confirmed by you. In case you discover any shortfall, non-conformity, obvious material or production defects or damage to the Product(s), please e-mail us at info@carllei.com. Not doing so will not affect your legal rights.


Passing of Property

Property in the Products you have ordered will pass to you once we deliver them to the Carrier. Once the property in the Products have been passed to you, all risk of damage to, or loss of, the Products shall pass to you. If you fail to take delivery or the Carrier is unable to deliver the Products, the title and risk in the Products will still rest with you, and we shall be entitled to charge you for any additional storage costs or delivery fees incurred by us.

9. Promotional Discount

Promotional discounts are non-transferable and there is no cash alternative. Only one promotional code will be accepted per order. The terms and conditions may vary for each promotional code and we reserve the right to impose conditions on the honouring of, any coupon, coupon code, promotional code or other similar promotions (which we shall notify to you), and to not accept any promotional code, coupon or similar promotions if it would be contrary to such terms. We reserve the right to cancel an order in the event that an unauthorised promotional code has been used.

10. Return of Products

For Products purchased via the Website, you can submit a request to return any Product within thirty (30) calendar days from the date of receipt of the relevant Product (based on the date of receipt on the logistics document) ("Return Period"). Please note that we only accept returns if the returned Products meets the "Return Conditions" and do not belong to the "Return Exclusions" (see below), and, customers are responsible for the cost of the return shipment.


Return conditions - The returned Products must meet the following conditions in order to be accepted by us:

  1. You must have submitted your request to return the Product within the Return Period;

  2. The Products are in their original condition (for example, the Products are kept intact, unused, unwashed or unaltered, no stains or cosmetics on the products) and the conditions for re-sale of the Product has not been affected;

  3. The outer package of the Product is intact (including the plastic bag or box);

  4. If the Product/parcel included additional gifts (gift with purchase promotion), the gift must be returned together with the Product. The gift needs to be kept and returned in the same condition as it was received. If the gift cannot be returned, we have the right to ask you to pay an amount equal to the price of the gift indicated by us;

  5. We will reject and not process any refund on any returned item that has been damaged, soiled, washed, worn or altered, and may return such items to you.


Return Exclusions - The following items cannot be returned:​

  1. Products not sold through our Website;

  2. Customised products without quality problems;

  3. Where the Product is used, washed, processed (e.g. altered size), soiled or damaged, and other merchandise not in re-sale conditions;

  4. Where the electronic invoice or order number issued at the time of purchase is lost;

  5. You have not submitted a request to return the Product within the Return Period;

  6. Products that are clearly identified as having certain defects before you submit the order via the Website, and the reason you provide for returning the Product is due to such defect; and

  7. Other circumstances in which the consumer has no right to return according to the applicable law;

  8. iFor orders placed online during flash sales period, some items are non-returnable, non-refundable and non-exchangeable for those with the remark at the checkout pages or homepage banners.


Return process

If you want to return your order, please make sure that the Product(s) meets the "Return Conditions" stated above, and submit the request to Carllei's customer services team at info@carllei.com. We will not accept any request if the Products do not meet the "Return Conditions" stated above. Also, you agree that you will be paying for the cost of the return shipment.


Refund time

For the returned Products, once we confirm that the return conditions and requirements are met, we will process the refund of the actual amount paid by you and received by us for the Product within 14 business days after we receive the returned Product(s).  However, we have the right to only partially refund you the amount if your returned Products were bought together with other Products that entitled you to enjoy our threshold promotions or offers;

The time of receipt of the refund depends on different refund methods. The time of actual refund to your account depends on different banks or payment platform operations. It may take up to 10-15 business days.

If the return does not meet the return conditions or requirements, we will contact you and return the Product(s) to you at your cost.

11. Disclaimer of Warranties

***The website and any products or services made available through the website are provided to you "As is" and "As available" without any warranties of any kind, whether express, implied or statutory. You agree that you must evaluate, and that you bear all risks associated with, the use of the website, including without limitation, any reliance on the accuracy, completeness or usefulness of the content or any materials or services made available through the website. Carllei and its affiliates, suppliers and service providers disclaim all warranties with respect to the website and any product or service (including without limitation, third party products and services) obtained through the website, to the fullest extent permissible under applicable law, including the warranties of merchantability, fitness for a particular purpose, non-infringement, and title.

12. Limitation of Liability

***To the fullest extent permitted by applicable law, neither Carllei nor any of its affiliates, suppliers, or service providers will be liable for any indirect, incidental, consequential, special, exemplary or punitive damages of any kind, under any contract, negligence, strict liability or otherwise, including without limitation, damages for loss of profits, use, data, loss of other intangibles, loss of security of information you have provided in connection with your use of the website, content or services, or unauthorised interception of any applicable information by third parties, even if advised in advance of the possibility of such damages or losses. In particular, and without limitation, neither Carllei nor its affiliates, suppliers, or service providers will be liable for damages of any kind resulting from your use of or inability to use the website or from any content posted on the website by Carllei or any third party unless such damage is the result of any wilful misconduct on the part of Carllei. Your sole and exclusive remedy for dissatisfaction with the website is to stop using the website. The maximum liability of Carllei and its affiliates, suppliers, or service providers for all damages, losses and causes of action, whether in contract, tort (including without limitation negligence) or otherwise, in relation to the website or content shall not exceed SGD$40. Your sole and exclusive remedy in relation to any causes of action, whether in contract, tort (including without limitation negligence) or otherwise in connection with any products purchased by you, is a refund of the amount paid by you for such product.

While we try to maintain the integrity and security of the website and the servers from which the website is operated, we do not guarantee that the website will be or remain secure, complete or correct, or that access to the website will be uninterrupted. The website may include inaccuracies, errors and materials that violate or conflict with these terms and conditions. Additionally, third parties may make unauthorised alterations to the website. If you become aware of any unauthorised third party alteration to the website, contact us at info@carllei.com with a description of the material(s) at issue and the url or location on the website where applicable material(s) appear.

***Some jurisdictions do not allow the limitation or exclusion of certain warranties, or the exclusion or limitation of certain damages. If you reside in one of these jurisdictions, the relevant limitations or exclusions may not apply to you.  The exclusions and limitations set out in these terms and conditions shall apply to the fullest extent permitted by applicable law.

13. Termination

Carllei reserves the right to suspend or terminate your account (and delete the profile corresponding to such account and any accompanying content) or your use of this Website at any time, for any reason or for no reason. We reserve the right to change, suspend, or discontinue all or any aspect of this Website, Products and services available on or through the Website at any time without notice. You are personally liable for any orders that you place or charges that you incur or are made under your account prior to termination. We shall not be liable to you or any third party for any of the foregoing.

Any sections of these Terms and Conditions that must survive termination in order to give effect to their intent and meaning shall survive termination of these Terms and Conditions. The termination of your account shall not affect any rights of Carllei or any of your liabilities and obligations accrued prior to such termination.

14. Miscellaneous

Contact Information

If you have any questions about these Terms and Conditions or the Website, please direct send your questions to info@carllei.com


Changes to These Terms and Conditions

If Carllei decides to change these Terms and Conditions, we will post the changed terms and conditions on the Website. You are advised to regularly check whether they have changed. ***If you continue to use the website after effectiveness of the changed terms and conditions, you are deemed to have fully accepted the changes.

Governing Law & Jurisdiction

These Terms and Conditions (including all policies referred to herein) and any dispute or matter arising out of or in relation to the Website, Products, Content or Services shall be governed by the laws of Hong Kong. Any dispute arising from or relating to these Terms and Conditions (or any policy referred to herein), the Website, Products, Content or Services shall be subject to the exclusive jurisdiction of the competent Hong Kong court.


Independent Contractors

These Terms and Conditions do not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Carllei.



If any provision of these Terms and Conditions is found to be unlawful, void or for any reason unenforceable, such provision will be deemed severed from these Terms and Conditions and will not affect the validity and enforceability of any remaining provision.



You may not assign, transfer or sublicense any or all of your rights or obligations under these Terms and Conditions without our express prior written consent. We may transfer our rights or obligations to any third party without your consent.


Force Majeure

We will not be responsible for failures to fulfil any obligations under these Terms and Conditions due to causes beyond our reasonable control, including but not limited to war, terrorist attack, strike, fire, explosion, flood, earthquake or other natural disasters.


Entire Agreement

These Terms and Conditions, together with all policies referred to herein, constitute the entire agreement between you and Carllei relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Carllei relating to the subject matter herein.


A failure or delay by Carllei to exercise any right or act upon a breach under these Terms and Conditions will not be a waiver of that right or breach. Any waiver by Carllei of any of its rights or of a breach of these Terms and Conditions must be in writing, and such waiver is limited to the particular right or breach stated therein.


Third Party Rights

No person shall have any right under the Contracts (Rights of Third Parties) Ordinance (Cap 623, Laws of Hong Kong) to enforce or enjoy the benefit of any of these Terms and Conditions.



Last updated on 22/03/2021 16:41 (GMT+0)